We will refund or exchange any unopened or damaged product, no questions asked. Specifically, if you wish to sample 4th Phase Liquid Crystal Concentrate before you buy, please contact us. Our product is bottled at an approved facility, and an opened and returned container would result in a total loss of that bottle. That's why we have a sample size! Refunds and exchanges will be issued during the 30 days following the order date. Return shipping is at customer's expense.
Please, do not mail returns without contacting us first. We must provide you with a Return Authorization Number (RA#). This guarantees you get credited properly, as the product must be received by us before the refund is finalized. Just simply email us within 30 days of your original order date.
Because we strive to ship orders the same day they are placed, many orders cannot be canceled or changed once placed. If you need to cancel or change an order, please email us immediately after the order is placed. If your order has already been shipped, we will be happy to issue a Return Authorization Number (RA#) for you to send back your order once it's delivered. We welcome your questions, comments or concerns about our products or service. Please feel free to let us know what you think at 4thPhaseWaterCompany@gmail.com